Warning : Attendant should never be assigned to the No Input action for an auto attendant mailbox (such as 991) because it can cause an infinite loop that will lock up the voice mail port indefinitely if the PBX does not provide positive disconnect.
However, since 991 is a system mailbox, which does not permit transfers, the call is actually routed to voice mail for 991 (that is, it goes to the main greeting). On a system using default settings, all mailboxes are assigned to Default Location, whose auto attendant mailbox is 991. The Attendant option will transfer the call to the attendant mailbox associated with the location to which the current mailbox is assigned. If you actually want the call to go directly to voice mail for the specified mailbox, use the Goto action instead. In the example given, selecting this option will transfer the call to the extension for mailbox 510. If you just type in a mailbox number, when the caller selects that option the system will transfer the call to that mailbox's extension number (if the assigned COS and call routing plan allow transfers).
Transfers the call to the operator for this location. Immediately dials the specified DTMF string (up to a maximum of 57 digits).ĭirects the call to a specified mailbox and plays its greeting.ĭirects the call to a specified mailbox and invokes a specified SDA key without playing the greeting. Transfers the call to the main greetings auto attendant mailbox defined for the location to which the current mailbox is assigned.īlind transfer the call to the digits specified, interpreting them as the extension or phone number to dial, not as a mailbox. In this example, it will transfer to the extension for mailbox 510.
Transfers to the extension of the given mailbox.
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